Privacy Policy

The House of Elfen Couture ("Elfen Couture ", "we", "our", "us) is a trading name of The House of Elfen Couture UG (haftungsbeschränkt). We respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.
Data
The House of Elfen Couture collects personal information when you place an order. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and paypal account so that we can process and fulfill your order.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.


COOKIES

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.



USE OF INFORMATION

The House of Elfen Couture may use your personal information for the processing of orders and payments. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. We do not sell your details to third party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.



ACCESS AND CHANGES OF THE PERSONAL INFORMATION

If for any reason you are concerned that the personal information held by The House of Elfen Couture is not correct, please visit our website and login with your emailadress and password. Your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the House of Elfen Couture Customer Service, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details. You can change or delete saved payola details each time you make a purchase.  If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at customer@elfen-couture.com and we will amend your personal details.



SAFEGUARDING

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.



FURTHER INFORMATION

If you require further information about our Privacy Policy, please feel free to contact us:

The House of Elfen Couture UG (haftungsbeschränkt)
Leibnizstraße 45
10629 Berlin
Tel: +49 (0) 30 280 96 810
E-Mail: customer@elfen-couture.com